Shipping and Returns

Location and Processing time

We are located in Toronto, Canada. We do our best to promptly ship after payment is cleared, usually 1-3 business days.

Shipping costs and Delivery estimates
All single items to Canada and the USA ship with a flat rate of US$6.50. It usually takes 4-12 business days for your parcel to be delivered but we can not guarantee the actual delivery time since it depends on the shipping provider.

Returns

Due to the nature of our unique items, we DO NOT accept returns, exchanges or cancellations. But please contact us at info@onceuponapuppet.com if you have any problems with your order.

International Shipping

If you are not located in Canada or in the USA and the cost of shipping does not appear to your specific location, please contact us at info@onceuponapuppet.com to get a quote.

Customs and import taxes

Customs, duties, and taxes vary widely from country to country. Please check with your local customs agency for details on estimated costs. Keep in mind that if you are outside Canada, you are responsible for any of these charges that may be collected by the destination Country. International Deliveries might also take longer to arrive due to extra customs processing.